Client Services Representative (Mexico City)

Compartir Facebook

Empresa

Givex

Descripción de la Empresa

Empresa dedicada a la venta de Sw y tarjetas de Regalo y Cliente Frecuente

Estado

Ciudad de México

Localidad

CDMX Del. Cuauhtemoc

Salario

$20,000 a $22,500

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations? Perhaps your background includes teaching, or technical support? Are you a tenacious problem and puzzle solver? Are you experienced in Technical Support and looking for more opportunity? If you can answer YES to any of these questions, then you are the right fit for our Client Services Team!

We have 3 different shifts available to our team members and these shifts are divided as follows:

Evening Shift: from 3:30pm to 12:30am
Overnight Shift: from 12:00am to 9:00am

Role & Responsibilities:
Our Client Services team works in a 24/7 operation environment; main dutie is to respond to incoming telephone calls, ticket support and live chat from our Givex client base.
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:
B2C: Post-sale support; Orders Status, Gift Card usage
B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Givex Core and GivexPOS Services/Products inquiries/issues
Daily system testing of our core systems and monitoring tasks of end user tools and Givex databases.
Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

Required Knowledge, Skills & Abilities
Call center experience and proven technical support experience is an asset
Experienced at troubleshooting; analytical and problem solving skills
Multi-tasker who can work to deadlines, attention to details and time management skills
Excellent telephone communication etiquette and writing skills
Interested in technology
Passion for “support type” work
Willingness to learn, take on new responsibilities and develop a career at Givex
Experienced in word processing and other MS Office products (Word, Excel, Outlook)
Basic knowledge of networking
Documentation and reporting skills
Multilingualism is an asset (French, Spanish, Portuguese)

Mínimo Nivel Académico Requerido

Técnico Graduado

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

2 años
Búsquedas Relacionadas
Empleos en Givex
Empleos en Ciudad de México
Empleos call center
Empleos monitor
Empleos excel
Empleos mina
Oferta destacada

Atención al cliente

  • Ubicación: Miguel Hidalgo | Estado: Ciudad De México
  • BUSCAMOS ATENCIÓN AL CLIENTE AHORA, SI ESTAS INTERESADO/A, MANDANOS SU CV AL nihaoservice@nihaojewelry.info Funciones generales: -Responder con rapidez y precisión a las consultas de los clientes  -Identificar...
  • Publicación: 08/11/2024 - Salario: 12000---18000
Oferta destacada

Médico Veterinario Especialista en Radiología en The Guardian Veterinary Hospital

  • Ubicación: Ciudad De México | Estado: Ciudad De México
  • Estamos ayudando a The Guardian Veterinary Hospital a encontrar al mejor candidato para unirse a su equipo tiempo completo para el rol de Médico Veterinario...
  • Publicación: 17/11/2024 - Salario: ----------
Oferta destacada

Ejecutivo de Plaza

  • Ubicación: Mexico | Estado: Ciudad De México
  • Monitorear de manera quincenal condiciones de venta; en principales cadenas de autoservicio y electrodomésticos, a través de evidencias fotográficas así como ejecución de Mistery Shoper...
  • Publicación: 21/09/2024 - Salario: 3,000

Derechos Reservados ® 2007 - 2024