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Empresa
intugoDescripción de la Empresa
Buscamos ejecutivos de soporte al cliente para importante empresa de tecnología. Las principales actividades son guiar al usuario para resolución de problemas y proporcionar excelente servicio al cliente a través de llamadas telefónicas. La vacante es presencial en las instalaciones localizadas en Av. Tizoc 97 Cd. del Sol, Zapopan (muy cerca de Plaza del Sol)Estado
SonoraLocalidad
HermosilloSalario
8110Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
QUALIFICATIONS:STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS
ABILITY TO WORK WELL WITH OTHERS IN A FAST-PACED ENVIRONMENT
OUTSTANDING DIALOGUE AND ACTIVE LISTENING SKILLS
POSITIVE ATTITUDE AND STRONG PHONE PRESENCE
FOLLOW DEFINED BUSINESS PROCESSES WITHIN COMPANY AND SPONSOR GUIDELINES
TAKE OWNERSHIP OF ASSIGNED TASKS AND RESPONSIBILITIES
REQUIREMENTS:
HIGH SCHOOL DIPLOMA OR EQUIVALENT
MINIMUM 1-YEAR CALL CENTER OR CUSTOMER SERVICE EXPERIENCE
CONVERSATIONAL ENGLISH LEVEL REQUIRED
SHIFT: PART TIME(TRAINING AND OPERATION) 8:00 PM - 2:00 PM
6 DAYS A WEEK, SUNDAY OFF.
SALARY AND BENEFITS
- MONTHLY GROSS (36 HRS)SALARY $9,000 PESOS
- MONTHLY GROSS (30 HRS)SALARY $8,430 PESOS
- APROX $8,110 NET MONTHLY (36 HRS)
- APROX $7,470 NET MONTHLY (30 HRS)
- APROX $1,850 NET WEEKLY(SAVING FUND TO BE APPLIED) (36 HRS)
APROX $1,720 NET WEEKLY(SAVING FUND TO BE APPLIED) (30 HRS)
- DAILY GROSS SALARY $296 (36 HRS)
- DAILY GROSS SALARY $277 (30 HRS)
- MONTHLY NET BONUS $420 PESOS (ASSISTANCE AND PUNCTUALITY) (BOTH 36 AD 36 HRS) - FOOD STAMPS $500 PESOS
- SAVINGS FUNDS 4%
- ONLY DEPARTURE TRANSPORTATION (AFTER FIRST WEEK)
- CHRISTMAS BONUS 15 DAYS (INCREASES WITH TENURE)
THE AUTO CSR POSITION REQUIRES A DYNAMIC AND DETAIL-ORIENTED INDIVIDUAL RESPONSIBLE FOR COMMUNICATING WITH CONSUMERS AND DEALER-CLIENTS OF AUTO CREDIT EXPRESS AND CARSDIRECT.
PRIMARY DUTIES:
DOCUMENT AND UPDATE CUSTOMER INFORMATION IN PROPRIETARY CRM SYSTEMS FIELD GENERAL INQUIRIES AND PROVIDE OUTSTANDING CLIENT SOLUTIONS INTERACT AND DIALOGUE WITH CONSUMERS AND DEALER-CLIENTS VIA TELEPHONE AND EMAIL VERIFY ACCURACY OF CUSTOMER APPLICATIONS AND PERSONAL INFORMATION SET AND CALENDAR APPOINTMENTS TO ENSURE MAXIMUM SALES OPPORTUNITIES FOR DEALER-CLIENTS EXHIBIT EXCELLENT JUDGMENT AND DISCRETION WITH COMPLEX CONSUMER FINANCE SCENARIOS AND CONSUMER INFORMATION. BY REQUEST OF THE CLIENT UNTIL FURTHER INSTRUCTIONS. THE CLIENT WILL REQUIRE FULL TIME POSITIONS INSTEAD OF THE PART TIMES
Mínimo Nivel de Inglés Requerido
IntermedioMínima Experiencia Laboral Requerida
1 añoEMPLEOS RELACIONADOS
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